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Provincetown, Massachusetts 508-487-1755

COVID-19 Advisory | Cape Colony Inn

Cape Colony Inn is committed to protecting the safety and health of our guests and staff. We are closely monitoring the Massachusetts phased reopening plan, as well as the CDC and WHO's statements regarding COVID-19. We are following the guidelines from these agencies and our local health department and adjusting our processes, as necessary. Due to the current situation related to COVID-19, some of our amenities and services may be limited or unavailable. We apologize for any inconvenience.
 

Our Cancellation Policy:

UPDATED POLICY: In response to changing marketplace conditions, Cape Colony Inn is committed to ensuring our customers experience flexibility during these challenging times.
 
For guests with reservations through July 31, 2020, we will allow full changes or cancellation without penalty up to 48 hours prior to arrival.
 
For guests with reservations in August 2020, cancellation 14 days or more prior to the date of arrival will receive a full refund of the deposit. Reservations cancelled less than 14 days prior to the date of arrival will forfeit the entire deposit.
 
For guests with reservations in September 2020 thru January 2021, cancellation 7 days or more prior to the date of arrival will receive a full refund of the deposit. Reservations cancelled less than 7 days prior to the date of arrival will forfeit the entire deposit.
 
Please contact the staff at Cape Colony Inn - 508-487-1755 | [email protected] - for more information or options.

To our valued guests who booked via online travel agents or third-party travel professionals, you are advised to contact your booking provider for information on their policies.
 

OUR ENHANCED PROTOCOLS

Front Desk Updates: The front desk and lobby will be open from 8:00 am - 6:00 pm daily. To maintain safe social distancing, we are limiting service to one guest at a time. We will continue to provide personal service as quickly as possible. Staff is available on property 24 hours a day to assist you if needed. You can reach them by dialing "0" from your guest room phone.
 
Social Distancing and Personal Protective Equipment: Guests and staff are required to wear appropriate face covering in accordance with local and state guidelines. Guests and staff are also required to maintain a safe social distance of at least 6 feet whenever possible.
 
Housekeeping and Cleaning Protocols: We take standards for hygiene and cleanliness very seriously and have implemented additional steps to ensure the safety of our guests and staff. We practice strict and consistent cleanliness standards every day, according to the guidelines set by state government and the CDC. Our staff will be extra diligent in sanitizing guest rooms including TVs, remote controls, tables, doorknobs, light switches, desks, phones, toilets, faucets, and sinks. For the safety and health of our guests and staff, our daily housekeeping services have been suspended at this time. We will provide additional bath products, coffee, fresh linens, and towels upon request.
 
Complimentary Breakfast: We will be providing freshly prepared boxed to-go breakfasts for each of our guests daily.
 

Contact Free Check-In and Check-Out: We have implemented contact free check-in and check-out procedures to make the process quick and safe for our guests.

 

 


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